Refund policy

I want you to love your even design jewellery. If something isn't quite right, please get in touch. I'd much rather have a conversation and find a reasonable solution than hide behind a long list of rules.

Returns and exchanges

Jewellery purchased directly from evendesign.ca can generally be returned or exchanged within 30 days of delivery.

For change-of-mind returns, jewellery should be in its original condition, with its original packaging and proof of purchase. I understand that you may need to try something on to know whether it's right for you.

Earrings, rings and occasionally discounted pieces aren't automatically excluded. If there's a concern about condition, sizing or suitability for resale, let's talk about it.

Please contact me before sending anything back so I can provide return instructions.

Custom and personalized jewellery

Custom jewellery is made specifically for you, and a 50% deposit is generally required once the design and quotation have been approved.

This deposit is non-refundable from the time of payment, including if you subsequently change your mind or cancel the project, subject to applicable consumer rights. The remaining balance is payable before the finished piece is shipped or collected.

Custom, personalized and engraved jewellery is generally not eligible for change-of-mind returns. Of course, if something isn't right with the finished piece, please tell me so we can work through it. Your rights under applicable consumer protection laws still apply.

Refunds

Once a return arrives, I'll inspect it and confirm the refund or exchange arrangements with you.

Approved refunds are issued to the original payment method. The time it takes for the refund to appear depends on your payment provider or financial institution.

Gift cards are generally non-refundable, except where required by law.

Return shipping

For change-of-mind returns and exchanges, customers are generally responsible for return shipping and any shipping costs associated with an exchange. Original shipping charges are normally non-refundable.

For valuable jewellery, I recommend using a trackable, appropriately insured shipping service. Please contact me first for return instructions rather than sending jewellery to an address found online.

Damaged, defective or incorrect jewellery

If your jewellery arrives damaged, defective or different from what you ordered, please contact me as soon as reasonably possible. Photographs and your order number are helpful, but don't worry if you don't have everything handy.

I'll work with you to find an appropriate solution, including any shipping arrangements required by applicable law.

Purchased from another retailer?

Whether you purchased your even design jewellery directly from me or from one of my retail stockists, you're always welcome to contact me if there's a problem.

I stand behind the jewellery I make, and I'd much rather help you find a solution than send you back and forth between businesses. If a refund or exchange needs to be processed through the original retailer, I'll help you figure that out.

A note about customer service

I believe in ridiculous customer service. If something goes wrong, I genuinely want to help, and I'm often willing to go well beyond what a typical return policy requires.

My philosophy? Ridiculous customer service. Except for ridiculous customers. 😉

All joking aside, I believe in treating people fairly, and I appreciate the same in return. If there's a problem, get in touch and we'll figure it out.

Questions?

Email me at judi@evendesign.ca or text 604-732-7248. I'm happy to help.