I want your jewellery to arrive safely and for you to be happy with your purchase. Here's what you need to know about shipping, returns and exchanges at even design.

Shipping and handling

Orders are shipped from Vancouver Island, British Columbia, Canada.

Shipping costs depend on the destination, package and delivery service. Available shipping options and their costs are displayed at checkout. I don't add any handling fees.

I'll do my best to prepare and ship your order promptly. Delivery times vary depending on your location, the shipping service and any customs processing.

Tracking information will be provided when the selected shipping service includes tracking.

Returns and exchanges

If something isn't quite right, please get in touch. I'd much rather help sort out a problem than have you left with jewellery you're unhappy with.

Jewellery purchased directly from evendesign.ca can generally be returned or exchanged within 30 days of delivery.

For change-of-mind returns, jewellery should be in its original condition, with its original packaging and proof of purchase where possible. I understand that you may need to try something on to know whether it's right for you.

Please email or text me before returning anything so we can arrange an appropriate shipping method and return instructions.

Return shipping costs

For change-of-mind returns and exchanges, customers are generally responsible for return shipping costs and any shipping charges associated with sending an exchanged item.

Original shipping charges are generally non-refundable for change-of-mind returns.

If I've sent the wrong item or there's a problem with your jewellery, please contact me so we can work out an appropriate solution. Your rights under applicable consumer protection laws are not affected.

Custom and personalized jewellery

Custom jewellery is made specifically for you. Once work has begun, the initial deposit is non-refundable because time and materials have been committed to your project.

Custom, personalized and engraved pieces are generally not eligible for change-of-mind returns. This doesn't affect your rights if an item is faulty or doesn't match what was agreed upon.

Purchases from other retailers

Whether you purchased your even design jewellery directly from me or from one of my retail stockists, you're always welcome to contact me if there's a problem.

I stand behind the jewellery I make, and I'd much rather help you find a solution than send you back and forth between businesses. If a refund or exchange needs to be processed through the original retailer, I'll help you figure that out.

Damaged or incorrect orders

If your order arrives damaged, defective or incorrect, please contact me as soon as reasonably possible. Include your order number and photographs if you can.

I'll work with you to find an appropriate solution.

Questions?

Email me at judi@evendesign.ca or text me at 604-732-7248. I'm happy to help!