shipping and returns
SHIPPING & HANDLING
We charge standard Canada Post rates for shipping in Canada and the continental US. (Rates are calculated by the recipient’s location). There is also a nominal handling charge added to each order.
Online: we charge your credit card or PayPal Account when you make your order.
Phone: we only charge your credit card or PayPal Account when your order is ready to ship.
If an item is damaged during shipping, please notify us immediately at firstname.lastname@example.org or 604.732.7248.
All items, not including custom, purchased from evendesign can be returned within 30 days of delivery for an exchange or a full refund of the price of the item and must include the original receipt. All items must be in unused, perfect condition, with all original packaging.
If you are exchanging an item, please note that shipping charges to evendesign as well as return shipping is paid by the customer. Shipping on returned items is not refundable, unless the reason for the exchange or return is due to an error by evendesign (e.g. wrong item/colour).
evendesign will only return/exchange items purchased through evendesign.ca and a copy of your receipt is required. Items purchased through an evendesign retailer must be returned/exchanged through that specific retailer, observing their particular return/exchange policy.
If you have/or are purchasing and evendesign custom piece, please note that deposits for these items are non-refundable.
We understand the sensitivity of your personal information and evendesign will not share or sell your personal information with other parties. When you order with us, we ask for your personal email address so we can communicate with you about your order, send you an order confirmation, and occasionally tell you about exciting evendesign news. You may opt-out if you no longer wish to receive communications from us.
All other personal information is used for order processing purposes and is kept private and secure.